BT incompetence

I received the following in my mail this morning:

Thank you for your email regarding online billing.

In response to you email, I have checked your account and it shows your telephone number is alloted this BT Account number. Furthermore, I would like to inform you that account may not be registered online due to technical error.

I hope this information satisfies your query.

I hope this information satisfies your query… what do you bloody think?